Connect OpenAI with Glow
Bring OpenAI’s models into your Glow workflows to summarize incoming tickets, draft replies, classify free-text fields, or generate content from a prompt built out of data pulled from your other apps. It’s the layer that turns a rigid if-this-then-that chain into something that can actually read and write.
Connect OpenAIWhat you can do
Triggers
- Completion generatedFires when an asynchronous text completion request finishes.
- Moderation flaggedFires when content submitted for moderation is flagged as violating policy.
- Batch job completedFires when a submitted batch request finishes processing.
- Fine-tune job completedFires when a fine-tuning job finishes training.
Actions
- Generate textSend a prompt and return a text completion.
- Generate imageCreate an image from a text prompt.
- Classify textReturn a label or category for a piece of text.
- Summarize textCondense a longer piece of text into a short summary.
- Moderate contentCheck text against content policy categories.
Use cases
Ticket triage, pre-read
Every new Zendesk ticket gets summarized and tagged by urgency before a human ever opens it.
Meeting notes to action items
Zoom call transcripts are summarized into a bulleted list of decisions and posted to the right Slack channel.
Lead reply drafts
New HubSpot form submissions get an AI-drafted first-touch reply sitting in Gmail as a draft, ready for a rep to review and send.
How it works
Connect your account
Authorize Glow to access your OpenAI account in a couple of clicks — no API keys or webhooks to configure by hand.
Pick a trigger or action
Choose one of OpenAI's triggers to start a workflow, or drop in one of its actions as a step further down the chain.
Map the data
Wire fields from OpenAI into the rest of your workflow — Glow handles the formatting so every step downstream gets what it expects.
Turn it on
Publish the workflow and Glow runs it automatically from then on, every time the trigger fires.
Related integrations
Gemini
Add Google’s models to your workflows for drafting, summarizing and classifying content pulled from anywhere else in your stack.
Slack
Turn Slack into the command center for your automations — post updates, kick off workflows from a message, and keep every channel in sync with what’s happening in your other tools.
Gmail
Trigger workflows from incoming email and send messages from your workflows without opening an inbox.
Zendesk
Turn new and updated tickets into triggers, and close the loop by updating tickets from anywhere else in your stack.