Connect Zendesk with Glow
Zendesk is where support tickets live from first contact to resolution. Connect it to Glow to react the moment a ticket is created, updated or escalated, and to create or update tickets automatically from other tools — so support never depends on someone manually checking a queue.
Connect ZendeskWhat you can do
Triggers
- New ticketFires when a new support ticket is created.
- Ticket status changedFires when a ticket moves to a new status.
- Ticket priority set to urgentFires when a ticket’s priority is escalated.
- New commentFires when a public or internal comment is added to a ticket.
Actions
- Create ticketOpen a new ticket with a subject, description and requester.
- Update ticketChange the status, priority or assignee of a ticket.
- Add commentPost a public reply or internal note to a ticket.
- Add tagApply a tag to an existing ticket.
Use cases
Urgent tickets, instant alert
Tickets escalated to urgent priority post immediately to #support-escalations in Slack with the customer’s history attached.
AI first-pass triage
New tickets get summarized and tagged by likely category before an agent opens them, cutting time to first response.
Bug reports routed to engineering
Tickets tagged bug automatically create a matching Jira issue so engineering sees it without support forwarding anything.
How it works
Connect your account
Authorize Glow to access your Zendesk account in a couple of clicks — no API keys or webhooks to configure by hand.
Pick a trigger or action
Choose one of Zendesk's triggers to start a workflow, or drop in one of its actions as a step further down the chain.
Map the data
Wire fields from Zendesk into the rest of your workflow — Glow handles the formatting so every step downstream gets what it expects.
Turn it on
Publish the workflow and Glow runs it automatically from then on, every time the trigger fires.
Related integrations
Intercom
Turn conversations into triggers and keep customer context flowing between chat and everywhere else you track customers.
Salesforce
Push and pull records from the CRM of record without leaving the rest of your workflow.
HubSpot
Keep contacts, deals and marketing lists in sync with everywhere else your revenue team works.
Slack
Turn Slack into the command center for your automations — post updates, kick off workflows from a message, and keep every channel in sync with what’s happening in your other tools.