Connect Intercom with Glow
Intercom handles the live chat and in-app messaging a lot of product-led teams use for support and onboarding. Connect it to Glow to react to new conversations or tags the moment they happen, and to send messages or update customer records automatically from activity anywhere else in your stack.
Connect IntercomWhat you can do
Triggers
- New conversationFires when a customer starts a new conversation.
- Conversation taggedFires when a conversation is given a specific tag.
- New userFires when a new user or lead is created.
- Conversation closedFires when a conversation is marked resolved.
Actions
- Send messageSend a message to a user or lead.
- Create or update userCreate a new user or update an existing one’s attributes.
- Add tagApply a tag to a conversation or user.
- Assign conversationAssign a conversation to a teammate or team.
Use cases
Escalation to engineering
Conversations tagged bug automatically open a matching Jira issue with the full chat transcript attached.
Sales-qualified chat
Conversations where a user asks about pricing create a contact in HubSpot and notify sales in Slack.
AI-drafted replies
Common questions get an AI-drafted reply suggestion generated by OpenAI, ready for an agent to approve and send.
How it works
Connect your account
Authorize Glow to access your Intercom account in a couple of clicks — no API keys or webhooks to configure by hand.
Pick a trigger or action
Choose one of Intercom's triggers to start a workflow, or drop in one of its actions as a step further down the chain.
Map the data
Wire fields from Intercom into the rest of your workflow — Glow handles the formatting so every step downstream gets what it expects.
Turn it on
Publish the workflow and Glow runs it automatically from then on, every time the trigger fires.
Related integrations
Zendesk
Turn new and updated tickets into triggers, and close the loop by updating tickets from anywhere else in your stack.
HubSpot
Keep contacts, deals and marketing lists in sync with everywhere else your revenue team works.
Salesforce
Push and pull records from the CRM of record without leaving the rest of your workflow.
Slack
Turn Slack into the command center for your automations — post updates, kick off workflows from a message, and keep every channel in sync with what’s happening in your other tools.